Privacy Policy - Londonremoval

Last updated: June 2026

This Privacy Policy explains how Londonremoval collects, uses, stores, shares, and protects personal data when providing removal and related services. It applies to all Londonremoval customers in area and to anyone who interacts with our services, whether as a customer, a recipient, a supplier, or a website user. We are committed to processing personal data in a lawful, fair, transparent, and secure manner in accordance with the UK GDPR and the Data Protection Act 2018.

1. Personal Data We Collect

We collect only the personal data that is necessary for providing our services, managing our business, and meeting our legal obligations. The categories of information we may collect include:

Identity details: name, title, and other identifying information.
Contact details: address, email address, telephone number, and moving or service location details.
Service details: information about the removal, storage, packing, delivery, or related services requested.
Payment and billing details: payment status, invoice information, transaction records, and where necessary limited payment card information processed by secure payment providers.
Communication records: emails, messages, call notes, complaints, feedback, and service instructions.
Operational information: access requirements, inventory lists, delivery preferences, and scheduling details.
Technical information: basic device, browser, and usage information where collected through our digital systems.
Special category data: we do not normally seek this data. If it is provided to us, for example in relation to access, health, or vulnerability needs, we will process it only where necessary and with appropriate safeguards.

We may collect data directly from you, from third parties you authorise to act on your behalf, or from other organisations involved in the service delivery process. We do not intentionally collect more information than we need.

2. How We Use Personal Data

Londonremoval uses personal data for the following purposes:

to provide quotations and manage bookings;
to plan, carry out, and complete removal or related services;
to communicate with you about your booking, timing, requirements, and changes;
to process payments, issue invoices, and manage accounts;
to handle complaints, claims, and disputes;
to maintain records for business administration and compliance;
to improve service quality, training, and operational planning;
to meet legal, regulatory, tax, and insurance obligations;
to protect our business, staff, customers, and property from fraud, misuse, or unlawful activity.

We will not use your personal data for purposes that are incompatible with those stated in this Policy unless permitted by law.

3. Lawful Basis for Processing

We process personal data only where we have a valid lawful basis under the UK GDPR. Depending on the context, we rely on one or more of the following:

Performance of a contract

We process data when it is necessary to provide a quotation, accept a booking, deliver services, manage schedules, and fulfil our contractual obligations to you.

Compliance with legal obligations

We may retain and process data where required to comply with tax laws, accounting rules, consumer law, insurance requirements, health and safety obligations, or other legal duties.

Legitimate interests

We may process data where it is necessary for our legitimate business interests, provided that those interests are not overridden by your rights and freedoms. These interests may include managing operations, improving services, preventing fraud, maintaining records, defending legal claims, and ensuring the safety of our teams and customers.

Consent

Where required by law, or where we choose to rely on consent for certain optional activities, we will ask for your clear permission. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

If we process special category data, we will only do so where a further lawful condition applies and where appropriate safeguards are in place.

4. Sharing Your Personal Data

We may share personal data with trusted third parties where necessary for service delivery, administration, legal compliance, or security. These third parties act as processors or independent controllers depending on the circumstances.

Service processors: companies that support scheduling, communication, payment processing, IT hosting, document storage, and customer management.
Operational partners: subcontractors, movers, storage providers, and delivery partners involved in fulfilling your service.
Professional advisers: accountants, auditors, insurers, lawyers, and consultants who assist with business, legal, or financial matters.
Authorities and regulators: where disclosure is required by law or necessary to protect rights, safety, or legal claims.

We require processors to handle personal data only on our instructions, to keep it secure, and to use it only for agreed purposes. We do not sell personal data.

5. International Transfers

In some cases, personal data may be stored or accessed outside the United Kingdom, for example through cloud-based systems or international service providers. When this happens, we ensure appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, or equivalent legal protections, so that your data remains protected.

6. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including for legal, accounting, and business reasons. Retention periods vary depending on the type of data and the context of the service.

Booking and service records: retained for a period appropriate to service administration and dispute handling.
Invoice and payment records: retained for tax and accounting compliance.
Complaints and claims: retained for the period needed to resolve issues and defend legal rights.
Technical and operational logs: retained only as long as needed for security, troubleshooting, and system management.

When personal data is no longer needed, we will delete it, anonymise it, or securely archive it in line with our retention practices. We regularly review stored data to ensure it is not kept longer than necessary.

7. Data Security

We use appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, misuse, alteration, or disclosure. These measures may include access controls, secure storage, staff training, password protection, and restricted sharing on a need-to-know basis. While no system can be guaranteed to be completely secure, we take data protection seriously and review our safeguards regularly.

8. Your Rights

Under data protection law, you have several rights in relation to your personal data. Subject to legal limits and exemptions, you may have the right to:

Access the personal data we hold about you;
Rectify inaccurate or incomplete information;
Erase your data in certain circumstances;
Restrict how we process your data;
Object to processing based on legitimate interests or direct marketing;
Data portability for certain information you provided to us;
Withdraw consent where processing is based on consent;
Complain to the relevant data protection authority if you believe your rights have been infringed.

We may need to verify your identity before responding to your request. In some cases, legal obligations or legitimate interests may mean we cannot fully comply with a request, but we will always explain the reason where permitted.

9. Automated Decision-Making

Londonremoval does not make decisions about you that have legal or similarly significant effects based solely on automated processing, unless this is expressly permitted by law and appropriate safeguards are in place. If that changes, we will provide clear information about the logic involved and your rights.

10. Children???s Data

Our services are directed to adults. We do not knowingly collect personal data from children except where it is necessary in connection with a service request and handled in a lawful and appropriate manner. If we become aware that we have collected personal data from a child without an appropriate basis, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. Any revised version will take effect when published or otherwise communicated to you. We encourage you to review it periodically so that you remain informed about how we process personal data.

12. Summary of Our Commitment

Londonremoval is committed to handling personal data responsibly, securely, and transparently. We collect only what we need, use it for clear and lawful purposes, share it only where necessary, and keep it only for as long as required. Your privacy matters to us, and we aim to respect your rights at every stage of our service.